FAQs


Orders

  1. Locate the products you are interested in ordering.
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
  3. When you have all your products in your shopping cart and are ready to checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page.
  4. Proceed to Checkout button.
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
  8. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available.

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

Unfortunately, we do not ship outside of Canada.

If we receive your order and Interac E-transfer by our 9am PST cutoff time, your order will ship that business day. If we receive your order and payment after 9am PST, your order will ship the next business day.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email info@themedicinecabinet.ca with the order number you would like cancelled.

If you would like your order cancelled and it has not shipped out yet, please email info@themedicinecabinet.ca

All order edits/cancels are made on a best-effort basis.

Payments & Fees

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. After we receive your payment, your order will be shipped 1-2 business days.

If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Free Shipping – Canada Post Expedited 3-5 business days, included with all orders over $200.

$20 – XpressPost – Canada Post Xpress 2 business days to most parts of Canada.

Once you’ve sent your E-transfer, it could take up to 1 hour for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept on hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be cancelled.